Frequently asked questions
When should I call which emergency number in Switzerland?
In emergency situations, choosing the correct emergency number is crucial. In Switzerland, there are different emergency numbers depending on the type of emergency. The most important emergency numbers are:
144: the emergency number for medical emergencies in Switzerland 112: the universal emergency number in many European countries – including Switzerland 117: the emergency number for the Swiss police 118: the Swiss emergency number for the fire brigade and rescue services
Why is choosing the correct emergency number important?
Choosing the correct emergency number reduces response times and ensures that you receive the help you need as quickly as possible.
For all medical emergencies – whether due to an accident or illness – you should call **144**. It is the 24/7 emergency medical dispatch centre that directly coordinates ambulances, air rescue helicopters, and other emergency response units.
Thomas Brunner, Head of Emergency Medical Services and Deputy Managing Director of the IVR (Swiss Interassociation for Rescue Services), answers this question as follows:
"In Switzerland, the number **144** is responsible for all medical emergencies. This number is available 24 hours a day to ensure rapid assistance in emergency situations."
What role do private emergency hotlines play?
In addition to the official emergency numbers, there are private emergency hotlines operated by private companies or organisations that offer emergency assistance services. However, it is important to note that private emergency hotlines do not always provide the same level of reliability or nationwide coverage as the official emergency numbers. In an emergency, it is always recommended to call the official emergency numbers first.
This is confirmed by the Media Office of Schutz & Rettung Zürich (Protection & Rescue Zurich):
"Only the Emergency Medical Dispatch Centres (144) have a complete overview and the ability to immediately alert all available emergency resources (ambulances, emergency physicians, first responders, air rescue services, etc.) to ensure the fastest and most appropriate assistance and rescue. The Emergency Medical Dispatch Centre is the central coordination hub for all medical emergencies. Other organisations cannot directly dispatch emergency resources, which may result in critical delays."
Only the emergency number **144** has direct access to all available emergency response resources. To receive medical assistance as quickly as possible, always call **144** first.
Tips for making an emergency call
1. **Stay calm:** Remain calm and speak clearly so that the emergency dispatch centre can understand you quickly.
2. **Describe the situation:** Explain what has happened. Try to provide factual information. Describe the incident and the type of injuries or casualties at the scene.
3. **Provide your location:** State your exact location. If you are unsure of your precise location, mention any visible landmarks or distinctive features nearby. In most cases, emergency services use a system that automatically identifies the location of your call. This system is called Advanced Mobile Location (AML).
4. **Answer questions:** The emergency dispatch centre will guide you through the situation and ask additional questions to provide the best possible assistance. Stay calm, listen carefully, and follow the instructions. The dispatchers are specially trained for these situations and are committed to ensuring the best possible medical care.
What is the Next-Best Principle?
This principle ensures that the nearest available or most suitable emergency response units are dispatched, enabling the fastest possible medical care at the scene of the incident.
You can watch an informative video explaining the Next-Best Principle here:
https://www.youtube.com/watch?v=HmxEPAcY4Vk
Important information for our insured members
Providing the fastest possible medical assistance in emergencies is our priority. Therefore, in the event of a medical emergency, always call the local emergency number first – for example, **144** in Switzerland or **112** elsewhere in Europe.
You can find the emergency numbers for all countries at:
Other emergencies, such as roadside assistance, repatriation, or travel-related incidents, should be reported via our 24/7 emergency number: +41 848 801 803
If you have any questions, you can contact us via Email, WhatsApp, or by Telephone. We look forward to hearing from you.
Weitere Fragen zum Thema 'Emergencies, alerts and immediate assistance'
Ready for worry-free adventures?
Choose the right package now and be protected from today.
SOS144 Go
individual / CHF 62.- family · max. 31 days
Get covered now View details