How to proceed in an emergency? How to proceed in an emergency? | SOS 144


How to proceed in an emergency?

For emergency transport in Switzerland, call the emergency number 144, within the EU the general emergency number 112.

In the event of an emergency abroad, dial the local emergency number for emergency transport and then inform our ERV claims hotline about the incident. The claims hotline is active 24/7. You can reach it either by dialling +41 848 801 803 or the toll-free number +800 8001 8003, , which is available day and night (including Sundays and public holidays). The claims hotline will advise you on how to proceed and organise the necessary assistance.

Medical emergency call Switzerland
(for medical emergencies)


General emergency call within the EU


24/7 ERV claims hotline for repatriation, travel incidents, breakdown assistance, medical treatment costs abroad

+41 (0) 848 801 803

Freephone number of the claims hotline (not available in all countries)

+800 8001 8003

Emergency numbers abroad

Have the following information ready in the event of an emergency call:
  • Where is the emergency location?
  • Who is calling (name and telephone number) ?
  • What has happened (type of emergency)?
  • How many patients are there and what condition are they in?
  • Other important information (such as hazards or accessibility)