Frequently asked questions

Who needs to be contacted in an emergency?

Ensuring the fastest possible care in a medical emergency is important to us. If you or someone else needs an ambulance or a rescue helicopter, always call the local emergency number – for example, 144 in Switzerland or 112 in Europe.

You can find the emergency numbers for all countries here.

For other emergencies, such as roadside assistance, repatriation or travel incidents, call our 24/7 emergency number on +41 848 801 803. Our team will organise and coordinate everything for you.